What Happens When You Treat Your Employees Like Customers?

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What Happens When You Treat Your Employees Like Customers?

The relationship between a business and its customers is a very important one because it can determine the success of a business and affect its bottom line. However, there is another relationship that often gets overlooked in the pecking order. That would be the relationship between an employer and its employees.

If that relationship is fractured in any way, the business is liable to implode from within. This does not have to be the case. Have you ever considered what it would be like if you treated employees as if they were paying customers? Simon Simek once said, “Customers will never love a company until the employees love it first.” Here are ways you can help improve your relationships with employees.

Give Them a Voice with Surveys

Surveys can be a valuable means to obtain data about a certain topic in a confidential manner. If you were to do this in the workplace, it can be a great way to gauge the attitudes of your employees and the perceptions they have about the administration. This can range from how effective they feel leadership is to how well they feel they have been compensated for their work. According to the Employee App, “surveys provide valuable information, whether it’s creating your strategy, evaluating its effectiveness or just getting a “pulse check” from your employee audience, surveys provide valuable information to make critical decisions and gain important insights.” The biggest advantage here is that you have a detailed image of the overall attitude of your workers, and you can begin to draft ways in regards to how you can fix any concerns.

Maintaining Morale

Arguably the most important thing you can do in the workplace is making sure that the overall morale is high. High morale has been linked to increased productivity, higher engagement, and less absenteeism. Boost employee morale by providing a welcoming onsite breakroom complete with a soda vending machine and other snacks. This will give employees a way to get away from their desks and take a meaningful break from work. Making sure workers feel valued is essential in order to foster a productive workplace.

Train your employees to develop positive attitudes and celebrate accomplishments no matter how big or small. Xactly recommends, “help keep your employees properly trained. Trained employees feel significantly less stress than undertrained employees. Let them feel like they are contributing and let employees take action in projects.” Help make sure you instill the idea that they are more than just an employee or a cog in a machine; they are family.

Hold Corporate Events

Sometimes, what a work environment needs is a little bonding every now and again. A great way to do that would be to hold corporate events to help engage all employees with management and make sure everyone is on the same page. There are all sorts of great ideas for fun, creative, and personalized events. Set aside a time just to appreciate the strengths of everybody.

Maintaining a positive work environment starts with treating your employees as valuable parts of the company. Use some of these tips, and you will find positive feedback to create a fruitful environment.

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